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Local Ombudsman - Michigan Long Term Care Ombudsman and MI Health Link Ombudsman Program - Lansing MI

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The Michigan Elder Justice Initiative (MEJI), a project of Michigan Statewide Advocacy Services (MSAS), is seeking an advocate for its Long Term Care Ombudsman and MI Health Link Ombudsman programs in Lansing, MI.       

The Michigan Long Term Care Ombudsman Program (MLTCOP) advocates for residents in licensed long term care facilities.  Ombudsmen receive, identify, investigate and resolve complaints, including reports of elder abuse and neglect, from or on behalf of residents. The advocate will make routine facility visits, interview residents, provide information on long term care and residents’ rights, negotiate with facility staff regarding resident concerns, provide support to resident and family councils, collaborate with legal staff on appropriate cases, and prepare written reports.  Additional responsibilities may include collaboration with other advocates, participation in interdisciplinary task forces or committees, and outreach presentations on elder abuse and long term care issues. The advocate would serve residents in Ingham, Eaton, and Clinton counties and travel frequently throughout them.

The MI Health Link Ombudsman Program (MHLO) assists older adults and people with disabilities who are eligible for the MI Health Link demonstration project.  MI Health Link provides managed health care services to low income individuals in several regions of the state.  The advocate will interview nursing facility residents and staff to determine how well the MI Health Link program is meeting beneficiaries’ needs and addressing individual beneficiary concerns.  The advocate will also handle individual cases and collaborate with MHLO staff on identifying solutions to systemic challenges in MI Health Link.  Travel in southwest Michigan and occasionally the Upper Peninsula will be required.

This is a full-time position in which the advocate will spend approximately 25-28 hours/week working with MLTCOP and 12-15 hours/week working with MHLO.  Candidates who are interested only in the part-time long term care ombudsman position (25-28 hours/week) may also be considered - if this is your preference, please indicate this in your cover letter.  Successful applicants will possess strong communication, problem-solving, advocacy, and time management skills as well as an ability to work independently and a desire to empower and support vulnerable individuals.  Experience advocating for older people and people with disabilities is preferred.  Applicants must possess reliable transportation and a Bachelor’s Degree, preferably in social work, health care administration, public administration, or a related field.

BENEFITS: This is a full-time position with a salary of $35,000-$43,000 based on years of relevant experience and includes excellent health, disability, and fringe benefits, and leave time.    

TO APPLY: send a resume and cover letter with “Ombudsman Application” in the subject line to Shelby Coolbaugh at scoolbaugh@meji.org. Applications received by 7/22/19 will receive priority.

MEJI/MSAS is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Date Posted: Jul 09, 2019